Roadside assistance in El Paso
When your car quits on an El Paso road, a call to (915) 320-5573 connects you with an independent, licensed local tow operator. That operator handles the jump start, tire change, fuel delivery, lockout or winch out you need. They quote their price before any work starts and you pay them directly. Quick Tow EP is a referral line only. It owns no trucks and sets no prices.
What it covers
- Jump starts for a dead battery on a hot afternoon
- Flat tire changes on a freeway shoulder or parking lot
- Fuel delivery when you run out on I-10 or Loop 375
- Lockout help when keys are locked inside the car
- Winch outs for a car stuck in sand, mud or a ditch
- Short tows off a freeway to a safe nearby lot
When you need it
- Your battery dies in a store lot on Mesa Street
- A flat tire leaves you on the I-10 shoulder near Transmountain
- You run out of gas on US-54 Patriot Freeway during rush hour
- Your keys are locked inside at Cielo Vista or Downtown
- Monsoon flooding stalls your car on North Loop Drive
- Dust storm wind pushes your car off I-10 near Horizon Boulevard
Roadside Help on El Paso roads
Roadside help in El Paso depends on where you are. On I-10 from Transmountain Road to Horizon Boulevard, Loop 375, and US-54 from McCombs to Loop 375, the free TxDOT HERO program runs Monday to Friday 5 a.m. to 9 p.m. and weekends 9 a.m. to 9 p.m. HERO changes tires, brings fuel, jumps batteries and moves cars out of travel lanes. It is not a tow to a shop. Outside those hours or off those routes, call (915) 320-5573 and an independent operator quotes the job.
Summer heat shortens battery life, and the July high normally runs about 96.1 F. Monsoon storms from July to September bring flash flooding, and about 12 inches of moving water can carry a small car. Spring dust and wind cut visibility on I-10. On Fort Bliss, call Fort Bliss Auto Crafts for DOD ID holders. In Sunland Park, Santa Teresa, Chaparral or Anthony NM, New Mexico rules apply, not Texas TDLR. For a crash on I-10, city code 12.54.070 bars a tow truck from arriving unrequested.
How the price works
For a roadside job you request yourself, the independent operator you hire quotes the price before work starts, and you pay that operator directly. Quick Tow EP sets no prices. The Texas TDLR caps and the City of El Paso Chapter 12.54 caps cover nonconsent tows, not a consent job you call in. Ask the operator for the quote and get it before you agree.
Common questions
Does Quick Tow EP send a truck for a jump start or flat tire?
No. Quick Tow EP is a referral line. When you call (915) 320-5573, you are connected with an independent, separately licensed local tow operator. That operator takes the call, quotes the roadside job and does the work. You pay the operator directly. Quick Tow EP owns no trucks, holds no towing license and sets no prices. Ask the operator what they charge before you agree to the job.
Can I just use the free TxDOT HERO program on I-10 instead?
Sometimes. TxDOT HERO covers I-10 from Transmountain Road to Horizon Boulevard, Loop 375 from I-10 West to Paisano, and US-54 from McCombs to Loop 375. It runs Monday to Friday 5 a.m. to 9 p.m. and weekends 9 a.m. to 9 p.m. HERO changes tires, brings fuel, jumps batteries and moves cars out of lanes. It is not a tow to a shop. Outside those hours or routes, call (915) 320-5573.
My car is stuck on a freeway shoulder. Is it safe to wait there?
A freeway shoulder is a dangerous place for tire work, especially on the traffic side. If your flat is on the traffic side of an active freeway, a short tow off the freeway to a safe lot is the safer move. Tell the operator your exact location, the direction you are heading and which side the flat is on. Under the Move Over law, drivers must vacate the lane or slow to 20 mph under the limit when they pass you.
What should I tell the operator when I call?
Give your exact location, including the road, direction, nearest exit or cross street and a landmark. Say what the car is doing and what you need, such as a jump, a tire change, fuel or a winch out. Tell them the vehicle make, model and color. Mention if you are on a bridge, in a tunnel, in a construction zone or on a narrow shoulder. Ask for the price before work starts.
I am on the New Mexico side of the metro. Do Texas rules apply?
No. Sunland Park, Santa Teresa, Chaparral and Anthony NM fall under the New Mexico Motor Vehicle Code and 18.3.12 NMAC, not Texas TDLR rules. No New Mexico dollar figure is published, so ask the operator for the quote before work starts. For a tow that already happened, call the agency or lot that handled it. Quick Tow EP can still connect you with an independent local operator at (915) 320-5573.
Where it is available
Related services
Need a tow in El Paso?
Call (915) 320-5573 to reach an independent, licensed local tow operator who quotes the job and does the work.