El Paso Towing and Impound Questions, Answered

You reach a referral line at (915) 320-5573, and calls are recorded. The line may go to voicemail, so leave your location, vehicle and what happened. A caller is connected with an independent, separately licensed local tow operator who serves your part of the metro. That operator quotes the price, does the work and is paid directly. Quick Tow EP owns no trucks, holds no license and promises no arrival time.

No. Quick Tow EP sets no prices, quotes no totals and promises no arrival time. The operator you're connected with gives you the quote, and you pay that operator directly. Quick Tow EP owns no trucks and holds no towing license. If you don't like the quote, you can call another operator. For a tow you request yourself, the price is set by the operator you hire, and no cap table applies to it.

An independent, separately licensed local tow operator shows up. That operator holds the towing license and carries the insurance, not Quick Tow EP. In Texas, TDLR licenses tow companies, operators and vehicle storage facilities, and you can check any license at tdlr.texas.gov/LicenseSearch. Quick Tow EP holds no license and owns no trucks. The driver you deal with is the one responsible for the work and the price.

The referral line covers the El Paso metro on both sides of the state line. On the Texas side that includes El Paso proper, the West Side, Northeast, Downtown, Northwest, East Side and Horizon, Far East, Horizon City, Sparks, Homestead Meadows, the Lower Valley, Socorro, San Elizario, Clint, Fabens, Tornillo, Canutillo, Vinton, Anthony and Fort Bliss. In New Mexico it covers Sunland Park, Santa Teresa, Chaparral and Anthony NM.

You can ask for emergency towing, flatbed towing, wheel-lift towing, heavy-duty towing, RV and trailer towing, long-distance towing, accident recovery and private property towing. Roadside services include jump starts, fuel delivery, car lockouts, flat tire help, winch-out and recovery, and roadside help without a membership. Junk car removal, exotic and classic car towing, and Tesla and EV towing are also available. The operator confirms what they can handle.

Inside El Paso city limits, City Code 12.54.020 caps every nonconsent tow, whether police-ordered, incident management or private property. The maximum is $100 for light duty up to 10,000 lb GVWR, $350 for medium duty over 10,000 and under 25,000 lb, and $450 for heavy duty over 25,000 lb. Dollies or go-jacks can add up to $25. Debris and glass removal is part of the tow fee.

Inside El Paso city limits, City Code 12.54.020(D) covers this. If you're at the scene and the vehicle is not yet hooked up, there's no charge. If it's hooked up but not yet towed from the scene, it's released for one-half the regular 12.54.020(A) fee. That rule replaces the TDLR drop fee inside the city. A tow you request yourself is priced by the operator you hire.

Not inside El Paso city limits. The TDLR statewide maximums apply only outside El Paso city limits in Texas, such as Socorro, Horizon City, Sparks, Homestead Meadows, Canutillo, Vinton, Anthony TX, Clint, Fabens, San Elizario and Tornillo, unless that city or the county sets lower ones. Outside El Paso city limits, the TDLR caps are $272 for 10,000 lb or less, $380 for over 10,000 and under 25,000 lb, and $489 per unit up to $978 for over 25,000 lb.

City Code 12.54.070, added by Ordinance 019867 and effective June 1, 2026, makes it an offense to arrive at a crash or incident management scene to do a nonconsent or incident management tow without first being contacted by police, the vehicle owner, the driver or the insurer. Soliciting towing, repair, storage or buying a damaged vehicle on public streets is also an offense. A truck dispatched by police or requested by the owner, driver or insurer is lawful.

City Code 12.54.040 says violating the fee caps in 12.54.020, the debris rule in 12.54.030 or the new 12.54.070 is punishable by a fine up to $500. Texas Occupations Code 2308.2065 says a tower may not charge more than the city's authorized fee, and 2308.458 lets the justice court order an overcharge refunded. You can also request a tow hearing within 14 days in justice court for a $20 filing fee.

The City of El Paso Municipal Vehicle Storage Facility is at 11615 Railroad Drive, El Paso, Texas 79934. It's operated for the city by UR Vehicle Management Solutions (URVMS), and the phone is (915) 212-0205. The lot is open 24 hours, 7 days a week. Call first, because some vehicles have a hold, and charges quoted are good only through midnight of the day quoted.

Call the lot at (915) 212-0205 or search the URVMS online vehicle database, which lists each car and its charges. EPPD may tow a car parked illegally or that looks abandoned, after a crash or if it's unsafe to drive, if the driver was arrested or has no license, or if the registration expired. Call first, since some vehicles have a hold. Charges are good only through midnight of the day quoted.

Bring a federal or state photo ID plus registration, title or insurance. A power of attorney, court order or rental agreement can also work. Non-owners should call first for the documents they need. Payment is cash, Discover, Mastercard or Visa, and cards carry a 1.98% government fee. Getting documents and personal property out of a stored car is free under Texas rules.

Under City Code 12.54.060, a vehicle released from a storage facility after a police-ordered tow pays an extra $20 fee remitted to the police department, and a vehicle towed to the city-owned storage facility pays a $20 impoundment fee before release. Storage at a Texas vehicle storage facility runs $22.85 per day for 25 feet or less and $39.99 over 25 feet, with no more than one day charged if stored under 12 hours.

Unclaimed vehicles go to a public online auction on the second Tuesday of every month. Storage fees keep adding up while the car sits. If you're the owner, call the lot at (915) 212-0205 before the auction date to find out the current charges and whether a hold applies. Texas law sets notice and sale rules for unclaimed vehicles, and the lot can explain what applies to your car.

No. Sunland Park, Santa Teresa, Chaparral and Anthony NM are in Dona Ana County, and part of Chaparral is in Otero County. They fall under the New Mexico Motor Vehicle Code and 18.3.12 NMAC, not Texas TDLR rules or El Paso City Code. No New Mexico dollar figure is published here. Call the agency or lot that handled the tow to ask what rules and fees apply.

HERO is the TxDOT El Paso Highway Emergency Response Operator program, launched June 15, 2020. Call 915-790-HERO (4376). It's free and covers flat tire changes or air, gas, diesel or water, jump starts, minor repairs, moving stranded vehicles out of travel lanes or off shoulders, and traffic control at incidents. It is not a tow to a shop. Hours are Monday to Friday 5 a.m. to 9 p.m. and weekends 9 a.m. to 9 p.m.

HERO covers I-10 from Transmountain Rd (MM 6) to Horizon Blvd (MM 38), Loop 375 from I-10 West (RM 11) to Paisano (RM 59), and US 54 from McCombs (RM 34) to Loop 375 (RM 20). If you break down on one of those stretches during HERO hours, call 915-790-HERO (4376) first. If HERO can't help or you're outside those limits, the referral line can connect you with a licensed operator.

Fort Bliss Auto Crafts (Army MWR) runs a towing service for DOD ID cardholders, Tuesday to Saturday 8:30 a.m. to 4:30 p.m., at (915) 568-7280. On-post procedures follow installation rules, so ask Auto Crafts or your unit about gate access and where the vehicle goes. Off post on El Paso city streets, the city fee caps in Chapter 12.54 apply. Quick Tow EP doesn't describe base procedures.

Yes. You can request a jump start, fuel delivery, car lockout help, flat tire help or a winch-out without any membership. The independent operator you're connected with quotes the price and is paid directly. Quick Tow EP sets no prices and promises no arrival time. If you're on a HERO-covered stretch during HERO hours, call 915-790-HERO (4376) first, since that help is free.