Tow and roadside referrals for El Paso drivers Español (915) 320-5573

City of El Paso · El Paso County, TX

Towing in Downtown El Paso, TX

If you break down Downtown, the roads that matter are I-10, US-54 and Paisano Drive. A crash on I-10 or city streets goes through El Paso Police, and a police-ordered tow usually ends at the city lot on Railroad Drive. Call (915) 320-5573 and you'll be connected with an independent local tow operator.

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Local heads-up

Summer heat here shortens battery life, and monsoon storms from July to September can flood Paisano Drive fast.

Towing in Downtown El Paso: roads, rules and where the car goes

Downtown breakdowns cluster on the narrow I-10 section, where a stalled car backs traffic up quickly because shoulder space is limited. The downtown exits are 18B at Franklin Avenue for the Convention Center, 19 at Wyoming Avenue for the Paso del Norte Bridge, and 20 at Cotton Street near Magoffin and Golden Hill. US-54 Patriot Freeway and Mesa Street carry their own steady breakdown calls. Paisano Drive along Segundo Barrio floods in monsoon season and also carries Bridge of the Americas approach traffic. El Paso Street in El Centro has tight blocks and heavy foot traffic, and the streetcar lanes on Stanton, Oregon, Franklin, Kansas, Father Rahm and Santa Fe create parking conflicts that can leave a car stuck.

Downtown is inside El Paso city limits, so Texas towing law applies and the city's Chapter 12.54 caps cover any nonconsent tow, whether police-ordered, crash or private property. That means $100 for light duty, $350 for medium duty and $450 for heavy duty, plus up to $25 for dollies. If your car is hooked but not yet towed, you pay half; if it isn't hooked, you pay nothing. A police-ordered tow to the city lot adds a $20 police fee and a $20 impoundment fee. The city lot is the Municipal Vehicle Storage Facility at 11615 Railroad Drive, run by UR Vehicle Management Solutions, (915) 212-0205, open 24 hours. Call before you drive out because some cars have a hold.

Tell the operator your cross streets and a landmark like San Jacinto Plaza, Southwest University Park or the Convention Center. Say which district you're in, such as El Centro, Union Plaza, Las Plazas, the Office District, the Government District, Segundo Barrio, Chihuahuita or Sunset Heights. Mention if the car is on a bridge approach, in a streetcar lane, in a travel lane on I-10 or in a private lot, since each has different recovery limits. If the car is Mexican-registered, say so up front. In the heat, watch for overheating and dead batteries while you wait. For retrieval, bring photo ID and proof of ownership.

Help drivers ask for in Downtown El Paso

Emergency Towing Stalled in a lane or wrecked on the shoulder. Get a local tow operator on the line. Flatbed Towing All four wheels on the deck. The pick for AWD, low cars and anything damaged. Roadside Assistance Dead battery, flat tire, empty tank or locked keys, sorted where you stopped. Accident Recovery After a crash, a tow you or the police asked for, not one that showed up. Heavy-Duty Towing Semis, box trucks and buses on I-10 and the Santa Teresa freight roads. Winch-Out and Recovery Stuck in sand, a ditch or an arroyo. Pulled back to solid ground.

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Towing questions from Downtown El Paso

Where does a police-ordered tow from Downtown El Paso go?

It usually goes to the City of El Paso Municipal Vehicle Storage Facility at 11615 Railroad Drive, El Paso, TX 79934. The lot is run for the city by UR Vehicle Management Solutions at (915) 212-0205 and is open 24 hours. Call first to confirm your car is there, because some vehicles have a hold. Bring photo ID plus registration, title or insurance, and payment.

What can a tow cost in Downtown El Paso?

Downtown is inside El Paso city limits, so City Code Chapter 12.54 caps any nonconsent tow. The maximum is $100 for light duty, $350 for medium duty and $450 for heavy duty, plus up to $25 for dollies. If your car is hooked but not towed, you pay half. If it isn't hooked, you pay nothing. A police-ordered tow to the city lot adds a $20 police fee and a $20 impoundment fee.

My car died on I-10 Downtown. Who handles it?

The El Paso Police Department handles crashes and disabled vehicles on city streets, and a police-ordered tow follows the city fee caps. TxDOT HERO also covers I-10 from Transmountain Road to Horizon Boulevard and can move a stranded car out of a travel lane for free, but HERO is not a tow to a shop. Call (915) 320-5573 to reach an independent local tow operator.

Do I need a licensed tow company in Downtown El Paso?

Yes, Texas requires tow companies to be licensed by TDLR under Occupations Code Chapter 2308. You can check a license at tdlr.texas.gov/LicenseSearch under Tow Truck Operators. Downtown El Paso is in El Paso County, so Texas rules apply. If your car is towed into New Mexico, New Mexico rules apply instead and no Texas figure carries over.

¿Puedo pedir el servicio en español?

Sí. El Centro y Segundo Barrio son sectores donde el español es el idioma principal, y El Paso Street funciona como corredor comercial en español. Al llamar al (915) 320-5573, díganos que prefiere hablar en español y le conectaremos con un operador local independiente. Tenga a mano las calles cercanas y un punto de referencia como San Jacinto Plaza o el Convention Center.

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Serving Downtown El Paso

Need a tow in El Paso?

Call (915) 320-5573 to reach an independent, licensed local tow operator who quotes the job and does the work.

(915) 320-5573 Send a message